Delivery and returns
Free delivery anywhere in India, ten days from the day your photos arrive.
Where we deliver, and what it costs
Anywhere in India, free. There is no delivery charge at any order value and no charge for a metro or a non-metro address. We do not ship outside India yet.
Orders are prepaid. There is no cash on delivery, because the book is printed for one child and cannot be resold if it comes back.
When the ten days start
From the day your three photos arrive, not from the day you pay. Nothing can be illustrated before the photos are in, so a book ordered on Monday with photos sent on Thursday is a book that starts on Thursday.
Your order page shows a delivery window as a date range rather than a countdown, and it updates the moment the photos land. Metros usually arrive at the earlier end of the range. If it is going to be late, you hear it from us before you have to ask.
Tracking
When the book ships we send you the courier and the tracking number, and both appear on your order page. That page is yours to keep — the link works for the whole ten days and afterwards.
PIN codes we cannot reach
Checkout checks your PIN code at the address step. A PIN can be perfectly valid and still have no courier we can reach it with, and we would rather tell you before you pay than after.
If yours comes back unserviceable, write to admin@nayratales.com and we will post it.
Changing the address
Write to us as soon as you know. If the book has not shipped we can change it. Once it is with the courier we cannot, and the parcel will have to come back to us before it can go out again.
If the parcel goes wrong
A book that arrives damaged, or does not arrive at all, gets reprinted and resent. Tell us within a week of the delivery date and send a photo of the damage if there is any — it helps us argue with the courier, and it tells the printer what to look at.
A book that is wrong rather than damaged — the face, the name, the printing — is covered by reprints and refunds.
Returns
There is no general returns window, because every book is printed with one child’s face and name in it and cannot be sold to anyone else. What replaces it is the reprint: if the book is not right, we make it again and you keep the first one.
Anything about a parcel goes to admin@nayratales.com, and it reaches a person who can chase the courier.